Friday, December 27, 2013

Website Survey Results: You Like Us-- but We Can Do Better

Last month, we asked for 4 minutes of your time to take our online website survey and you gave us 1,824 minutes! (That's 4 minutes each for the 456 people that  took the time to tell us what they like, don't like and want to see for in the future.) Sure, we've got Google Analytics to give us reports on hits, visits and other numerical data-- but we wanted to hear from the people that use our website and we're glad we did!

We want to update our website in 2014. The last time it was refreshed was roughly five years ago, which doesn't seem very long ago until you realize the iPhone and iPad just came onto the scene in 2009. If you consider this September 2013 study of cell phone and usage by Pew Internet, it appears we are doing this refresh just in time:

"63% of adult cell owners now use their phones to go online, a figure that has doubled since we first started tracking internet usage on cell phones in 2009. In addition, 34% of these cell internet users say that they mostly go online using their cell phone. That means that 21% of all adult cell owners now do most of their online browsing using their mobile phone—and not some other device such as a desktop or laptop computer."

So, one of the takeways learned from our website survey is that it needs to be mobile-friendly so that the information you need is accessible no matter what mobile device you are using. We also found out that a majority of you rate the website quite high, and for that we thank you!

Below is an infographic illustrating the highlights and trends gleaned from the survey. Do you agree? Are you surprised?  What are your reactions to what the survey participants said about our website?


  1. +1 for real-time bus locating; especially on commuter routes where timeliness is reliant on predictable traffic, which is not predictable.

  2. Add another +1 on the Real-Time bus locations.
    Also... you stated you needed to be more mobile friendly, the above info graphic does not display on my mobile device :(

    1. What mobile device are you using? The infographic is using a combo of HTML and Javascript, so I am very curious... Thanks!