As I’ve mentioned in past posts, public transportation is social. I’ve known bus riders who celebrated birthdays (with cake) on board, who met and fell in love, who seemingly share their life stories or simply a small part of their day with each other.
So it’s only right that Community Transit jumped on the social media band wagon early, launching our Facebook page in fall 2008. Government pages don’t have “friends,” but more than 850 people “like” us. Actually, we know many more of you like us, so check out our page! We have some interesting discussions there, with hot topics including service changes and Double Talls, the replacement fleet of double decker buses.
We have three dozen videos posted on our YouTube channel. The most popular one is “How to Ride Swift.” You certainly don’t need to watch to ride, but it’s a great introduction to bus rapid transit.
We started this blog about one year ago with a post titled “Proposed Service Changes -- Let's Chat!” That topic still holds the record for most comments, 55.
Community Transit is encouraging the public to “Join the Conversation” with us on Facebook, the Community Transit blog and YouTube. Customers can comment on transit-related topics on any of these social media spaces and join the ongoing dialogue.
Of course, social media comments are different than our official “customer comments,” which should always go through Customer Information at (425) 353-RIDE (7433) or firstname.lastname@example.org. Comments submitted to Customer Information are entered in our system, sent to the appropriate departments and tracked as a matter of public record.
Comments submitted through social media are public, too – in the sense that anyone can read them and respond. That’s what a conversation is all about.